Policy

Placing an order

Review the item description, measurements, condition, price, and delivery information before placing an order. Contact the studio if anything is unclear.

You can check out as a guest or create an account.*

Seller: Masahiro LaMarsh operates the studio under the name PROJECT: Masahiro LaMarsh.

When an order is accepted: Orders for designs listed on the website are accepted automatically when you successfully complete checkout.

Payment timing: For designs listed on the site, payment is due in full at checkout, including for preorders. For custom orders, see Custom inquiries for payment details.

You can see the payment methods available for your order at checkout before you pay.

Prices and charges

The checkout displays the order total and any shipping charges and taxes collected at checkout.

Orders we cannot fulfill: If the studio cannot make any of the pieces you ordered, we will cancel the order, notify you, and provide a prompt full refund with no cancellation fee. We will not substitute another item or issue store credit instead.

If we can make only some of the pieces in your order, the studio will email you. You can keep the available pieces and receive a refund for the pieces we cannot make, or cancel the entire order for a full refund.

Pricing errors: If a piece was listed for less than intended and you’ve already paid, the studio will honor the price you paid. If a serious pricing error needs your attention, the studio will contact you.

Nothing in these policies limits consumer rights that cannot lawfully be excluded.

* The studio strongly recommends creating an account.

Before you purchase

Check whether the product is available now, a preorder, or made to order. Review the product-specific production and estimated shipment information before paying.

Payment or deposit schedule: Preorders are paid in full when you place your order.

Production and shipment estimates: Each piece is handmade to order, with an estimated production time of approximately five business days. Preorders for Le Feu Intérieur [CC] close at 11:59 p.m. New York time on Monday, November 23, 2026. Shipping runs November 23–27, 2026. Please allow additional time for carrier delivery.

Cancellation and refund terms: See Returns / Refunds / Cancellations for cancellation terms.

Delays

If your preorder will ship late, the studio will email you before the original ship date with the revised ship date. If the studio cannot give a reliable new date, the email will explain why.

You can reply to that email to agree to wait or to cancel before shipment for a prompt, full refund of your unshipped preorder. The email will explain any response deadline and what happens if you don’t reply.

Product-specific terms remain subject to applicable consumer protections. Calling an item a preorder or made to order does not by itself remove those protections.

Processing and destinations

We ship from Brooklyn, New York. At launch, website checkout is available for U.S. shipping addresses. If you are outside the United States, email contact@masahirolamarsh.com before ordering. The studio can arrange one-off international shipments by email and will confirm availability and shipping costs for your destination before you pay.

Order processing time: Items are handmade to order, with an estimated production time of approximately five business days. Preorders follow the shipment information in Preorders / Made to Order.

Orders with more than one piece: The studio normally ships your pieces together. Your estimated ship date is based on the piece that takes the longest to make. If one piece is ready sooner, the studio will contact you to discuss whether you’d prefer to wait or arrange separate shipments.

Shipping services: Available standard and faster shipping options are shown at checkout for your shipment and destination. Faster shipping affects delivery after dispatch; the production and preorder shipment schedules still apply.

Check the options for your address at checkout. Any carrier transit estimate starts when the carrier receives your package. For tracking help after shipment, contact the studio with your order number or checkout email.

Shipping costs

Shipping charges: Customers pay for the original shipment. If your piece arrives damaged or we send the wrong piece, the studio covers the shipping to put it right. See Returns & exchanges for your options.

How shipping charges are calculated: For U.S. orders, Standard shipping is free on orders of $70 or more and $8 on orders under $70. Express shipping is $20 per order except in Alaska, Hawaii, and Puerto Rico, where checkout calculates UPS 2nd Day Air by delivery address. We do not add a handling fee.

Checkout shows any taxes the studio collects on your order. For international shipments arranged with the studio, you are responsible for import duties and taxes charged by the destination country. Your customs authority or carrier may collect these separately.

Changing your shipping address

If your order has not shipped yet, email contact@masahirolamarsh.com with your order number and the corrected shipping address.

Delivery problems

If your order is delayed, missing, damaged, or incorrect, contact the studio with your order number and details. For a damaged or incorrect piece, you can also give us your checkout email address so we can look up the order. Avoid sending full payment-card details.

If your package hasn’t arrived, we’ll review your report and the available tracking information. We decide whether to open a carrier inquiry case by case.

Reshipping a returned package: If your package comes back to the studio because you entered the wrong shipping address, you pay the postage to send it again. If the studio made the address error, we cover the postage to send it again.

For a delay before shipment, the studio will email you about the revised ship date and your options. See the Delays section under Preorders & made-to-order pieces.

Requesting a return

To start a return and get shipping instructions, email contact@masahirolamarsh.com with your order number or the email address used at checkout so we can find your purchase.

You are entitled to a written copy of this return policy. Email the studio to request one.

Return eligibility and shipping deadline: Every piece offered at launch is eligible for a change-of-mind return. The same terms apply to discounted pieces and any pieces marked “as is.” We do not charge a restocking fee. To receive store credit for the full price you paid for the piece, ship it back within 14 days of delivery. The deadline is based on when you ship the return, not when it arrives back with us.

Required item condition and packaging: Items must be returned in their original condition and packaging, without damage. These conditions apply to change-of-mind returns and do not limit applicable rights concerning incorrect, damaged, or faulty goods.

Return destination: Returns go to the same address in New York, USA, from which we ship orders.

Return contact: contact@masahirolamarsh.com

Return street address: 640 Dean Street, Floor 2
Brooklyn, New York 11238
United States

Return postage: We cover return postage for eligible returns.

Return shipping label: For eligible U.S. domestic returns, we will provide a prepaid return shipping label.

If a prepaid label is unavailable

We will reimburse postage for your eligible return. To request reimbursement, email a photo of your return postage receipt, along with your order number or checkout email address, to contact@masahirolamarsh.com.

Original delivery charges: Customers pay the original outbound shipping charge.

Credit for original delivery charges on a return: For change-of-mind returns, store credit covers the amount paid for the returned item only. The original outbound shipping charge is not credited. This does not limit any refund required by applicable law.

Refunds and exchanges

If the studio cannot make some or all of the pieces in your order, see Orders & payment for your refund options.

Return outcome: Full store credit for eligible change-of-mind returns. Store credit covers the full amount paid for the returned item. Refunds will be provided where required by applicable law.

Gift returns: If you received a piece as a gift, you can arrange the return directly with the studio once we locate the order. The original buyer does not need to confirm. For an eligible return, we issue the store credit to you.

Store-credit expiration: Store credit issued for eligible returns and cancellations does not expire.

Return inspection and store-credit timing: We will inspect your return and issue store credit for eligible items within five business days of receiving the return.

Cancellation store-credit processing time: For cancellations requested before shipment, we will issue any eligible store credit within five business days of receiving the cancellation request.

Refunds to your payment method: If we cancel an unshipped U.S. online order because we cannot ship on time, we issue the refund for payments made by a bank-issued card within seven working days of cancellation. For other refunds, we follow the deadline that applies to your payment and the reason for the refund. Your payment provider may take additional time to post it.

Change-of-mind exchanges: If you would like a different piece, return the original item under this policy. Once your return has been accepted and store credit issued, use that credit to place a new order for the replacement. The new order follows the production and shipment information for the selected item.

Change-of-mind cancellations: You may request cancellation before shipment. For listed designs, store credit covers the full amount paid for the cancelled item. For custom orders, any payment toward the piece beyond the deposit is eligible for store credit. See Custom inquiries for deposit terms. If your order has already shipped, the return process above applies, including the 14-day window from delivery. This does not limit any refund required by applicable law.

Incorrect, damaged, or faulty items

Contact the studio with a description of the issue and either your order number or the email address you used at checkout.

If your piece arrives damaged

Email a brief description and a clear photo showing the damage to contact@masahirolamarsh.com as soon as possible. Include your order number or checkout email address. For a damage claim under this policy, send the photo within 14 days of receiving the piece.

The studio will follow up with the shipping carrier and replace the piece if it can be remade. If we cannot remake it, we review your claim individually and usually offer store credit for the full price you paid for the damaged piece. These terms are subject to any refund or other remedy required by law.

If we send the wrong piece, the studio will arrange an exchange for the piece you ordered or, if you prefer, issue store credit for the full price you paid for the piece. If you choose store credit, we will issue it within five business days after we receive the wrong piece back. We will refund your payment when required by law.

In either case, the studio covers any return postage and the cost of sending the replacement or correct piece. Any voluntary return restrictions remain subject to your applicable legal rights.

Workmanship concerns after delivery

If a problem with how your piece was made shows up later, email contact@masahirolamarsh.com and describe what happened. The studio reviews each case individually. The 14-day change-of-mind return window does not limit your rights if the piece is faulty.

If the law where you live gives you additional rights to cancel an order, return a piece, or receive a refund, those rights apply. To ask the studio to act on a request, email contact@masahirolamarsh.com with your order number or checkout email and tell us what happened.

Original work

The pieces offered for sale at launch are original work by Masahiro LaMarsh and are handmade to order.

Product details

Review the individual product description, photographs, materials, measurements, and care information before ordering. If you need more information about a piece, contact the studio.

See Returns / Refunds / Cancellations for help with an incorrect, damaged, faulty, or misdescribed item.

Custom inquiries

Custom-design inquiries are welcome through the contact page. The studio will confirm availability. You and the studio will agree on the design, price, and timeline by email before you pay. The details you both agree on take priority for your custom order. The standard terms apply to anything your agreement does not cover. Depending on the work involved, the studio may require a deposit to cover working hours. If a deposit is needed, the studio will confirm the amount and cancellation terms with you by email before you pay. The studio will email you a Shopify checkout link for the deposit, which is due before work begins. Your deposit counts toward the quoted price. For example, a $100 deposit on a $300 piece leaves a $200 balance. You and the studio will agree by email on when the balance is due. When it is due, the studio will email you a second Shopify checkout link for the remaining amount.

If you ask to change a design you have already approved, the studio will email you any changes to the price or timeline and wait for your approval by email before making the change.

If you cancel a custom order, your deposit is nonrefundable. The studio may make exceptions in special circumstances.

Inquiries

For rental or styling-pull inquiries, contact the studio. To help us review your request, please include:

• Your name, role, and the brand, publication, organization, or team you represent, if applicable.
• A brief description of the project, shoot, or event.
• The event or shoot date, when you need the pieces, and the expected return date.
• The pieces you are interested in, using product names or links.
• The project or event location and any delivery or collection needs.
• The best email address for a reply.

Availability and any terms are discussed and agreed individually before an arrangement is confirmed.

Ordering from the studio

Masahiro LaMarsh operates PROJECT: Masahiro LaMarsh in New York, USA. If you are under 18, a parent or guardian must place the order for you.

For a design listed on the website, the studio accepts your order when you successfully complete checkout. Check the product listing for details about the piece and see Orders & payment for payment terms.

For a custom order, you and the studio confirm the design, price, timeline, and any required deposit by email before you pay. If a detail you and the studio agree on by email differs from the standard website terms, the agreed detail applies to your custom order. The standard terms cover everything else.

See Preorders for production estimates, Shipping & delivery for delivery details, and Returns, refunds & cancellations for your options after ordering.

Ask the studio to review an order issue

If you disagree with how we handled an order issue, you can email contact@masahirolamarsh.com and tell us what you would like us to reconsider. Include your order number if you have it. We aim to reply within two business days. Asking for a review is optional.

Using the website

Use this website lawfully. Do not attempt to gain unauthorized access, interfere with its operation, or submit malicious or unlawful material through its forms.

Artwork, images and links

Images, text, artwork, and third-party materials may be protected by intellectual property rights. Their appearance on this website does not grant permission to reuse them. Contact the studio about permissions or a rights concern and let us know which material you mean.

External websites and services operate under their own terms and privacy notices.

Changes to these terms

We may update these policies and will post revised versions here with their effective date. The terms in effect when you place an order apply to that order. Later changes will not alter an existing order unless you separately agree or applicable law requires otherwise. We will provide notice and obtain consent for changes where required before applying those changes.

Nothing in these terms limits rights or remedies that cannot lawfully be excluded.

Who is responsible

Masahiro LaMarsh operates PROJECT: Masahiro LaMarsh in New York, USA and is responsible for how the studio handles your personal information.

Business address: 640 Dean Street, Floor 2
Brooklyn, New York 11238
United States

Privacy email: contact@masahirolamarsh.com

Information you provide

The contact form requires your email address and message; your name is optional. We use these details to handle your inquiry. Please include only relevant information and do not send passwords or full payment-card details.

The studio owner handles your orders in Shopify and answers order questions through the studio inbox. When you buy a piece, this can include your contact and delivery details, the items you purchase, payment information, and messages about your order.

For custom-design, rental, or styling-pull inquiries, you may also provide project details, relevant dates, requested pieces, and delivery requirements. Rental and styling requests may also include your role or organization and project location. We use these details to review and respond to your inquiry.

How information is used and shared

Purposes: We use order and contact information to process and fulfill purchases, respond to inquiries, arrange eligible returns and cancellations, and issue store credit or refunds.

If someone outside the studio helps make your piece, we share only the design and measurements with them. We do not give them your name or contact details.

We use Shopify Network Intelligence. Shopify combines information about how you interact with this store, other stores, and Shopify to improve its services, personalize shopping, and help target ads. Shopify handles privacy requests about its use of information for these features. See Shopify Consumer Privacy Policy or visit the Shopify privacy portal.

How long we keep records

We keep completed order records in Shopify and related emails in the studio inbox. We also keep emails about custom design or styling inquiries that do not lead to an order. The studio has no set schedule for deleting these records.

To ask us to delete your personal information, see Privacy requests.

See Cookies and external media for information about browser storage.

Cookies and browser storage

Shopify and enabled services may use cookies and similar storage to operate the storefront and checkout.

Music and external services

The optional background player plays Feel by JKUB DAJEWL ER from an audio file hosted with the storefront assets. The audio file loads when you choose Play, and you can pause it using the player. This background player does not use a YouTube or SoundCloud embed.

The current background player does not save playback preferences in cookies or browser storage. This does not describe cookies or storage used by Shopify or other website features. Browser controls can clear stored site data, which can also affect cart and other preferences.

Your choices

Depending on where you live and the laws that apply, you may have rights to request access, correction, deletion, or a copy of your personal information, or to object to or restrict certain uses. Where processing relies on consent, applicable law may allow you to withdraw that consent.

Request email: contact@masahirolamarsh.com

If you ask for a copy of your order information or ask us to delete it, the studio will email the address on that order. Please confirm your request there so we can verify it before sharing or deleting order information.

If you can no longer access that email address, use the contact form. The studio will work with you to find another way to verify your request. You can also use the form for other privacy inquiries.

Where available in your state, you can use our data sharing opt-out page to manage your choices.

Include enough detail to explain your request; do not send identity documents unless a secure, necessary verification process has been agreed.

Help using the website

If you encounter a barrier, contact the studio and describe the page or task, the problem, and how you would like to be contacted. You do not need to disclose medical information.

For a description of a piece or help placing an order, email the studio at contact@masahirolamarsh.com. We aim to reply within two business days.

Using this page

Use Tab to reach a section heading and Enter or Space to open it. On a narrow screen, open the contents menu to jump to a topic.

On November 11, 2026, we checked that the sections opened with a keyboard and fit a narrow screen in Chrome. Screen-reader testing and a full storefront and checkout accessibility review are still pending.

Store operator

Masahiro LaMarsh owns and operates this store. PROJECT: Masahiro LaMarsh is the studio name.

Business address: 640 Dean Street, Floor 2
Brooklyn, New York 11238
United States

Studio visits are by confirmed appointment only. To arrange a visit, email contact@masahirolamarsh.com and wait for confirmation before coming by.

Country / state of establishment: New York, USA.

Public business email: contact@masahirolamarsh.com

Contact

For product, order, rental, custom-design, privacy, or accessibility questions, email the studio or use the contact form.

Customer-service response time: We aim to reply within two business days.

Business days: For our production, processing, and customer-service response times, business days are Monday through Friday, excluding U.S. federal holidays.