Refund policy

Returns and store credit

If you change your mind, ship the item back within 14 days of delivery. We count the day you send it back, even if it reaches us later. The item must be undamaged and in its original condition and packaging.

To arrange a return, email contact@masahirolamarsh.com for the return address and shipping instructions. Returns go to the New York address from which we shipped your order. We cover return postage for eligible returns. For eligible U.S. returns, we provide a prepaid label. If we cannot provide a prepaid label, we reimburse the return postage.

We inspect your return and issue store credit within five business days of receiving an eligible item. The credit covers the full amount you paid for the item and never expires. You pay the original outbound shipping charge, which is excluded from change-of-mind return credit.

Exchanges and cancellations

To exchange a piece, return the original item and use the store credit to place a new order. The replacement follows the production and shipping estimate shown for that item.

You may request cancellation before your order ships, including a preorder. We issue store credit for the full amount paid for the cancelled item within five business days of receiving your request. There is no cancellation fee, and the credit never expires. Once your order has shipped, the 14-day return window starts on delivery.

Orders we cannot fulfill and problems with an item

If we cannot fulfill your order, we will notify you, cancel it, and issue a prompt full refund with no cancellation fee.

If you receive an incorrect, damaged, or faulty item, email the studio with your order number and a description of the issue. We provide refunds where required by law. This policy does not limit your applicable consumer rights.